Mobile / App
7000bdtcom put this FAQ together so you can find clear answers fast — account steps, game mechanics, wallet deposits, and mobile access, all in one place. If something still isn't clear after reading, our support routes are listed further down this page.
This page answers the questions we hear most often from returning members — how to log in from your phone, how deposits work through local wallets like Nagad and Upay, which game categories are in the lobby, and what to do if something in your account needs attention. We have organised it so the most practical questions come first. Each answer points you to the specific account section or lobby area where the action happens, rather than giving you vague pointers. If you are new to the lobby, the game categories section explains the difference between slots, live tables and crash games before you browse. If you are already familiar with the games and just need to sort out a wallet step, jump straight to the deposit and withdrawal questions. The FAQ is updated when we make changes to the platform — check the questions below whenever something in your account flow looks different from what you remember.
A few structural facts about how the lobby and account system are set up, so you know what to expect before you explore the games or check your wallet.
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If this FAQ page does not resolve your question, these are the published routes for reaching the support team directly. Use the channel that fits your situation.
The chat widget is visible in the bottom corner of the site when you are logged in. Start a conversation there for account questions, deposit follow-ups or game access issues. Response handling is through the chat queue shown on screen.
For detailed account queries — wallet records, transaction history, or access disputes — email the support address listed in the Contact section of your account settings. Include your registered mobile number so the team can locate your account quickly.
The Help Centre link in your account menu covers step-by-step account and wallet guides. Check there first for deposit instructions, withdrawal steps, and game lobby navigation before opening a support ticket.
We maintain this FAQ based on real account activity and the questions our support team sees most often. Here is what shapes the answers you read here.
Every FAQ answer reflects the real steps in your account — the fields, wallet screens and lobby navigation you can verify yourself. We do not write answers based on how other platforms work; we describe what you find when you log into this lobby.
Deposit and withdrawal answers reference only the wallet rails active in your account panel. Nagad and Upay are the confirmed local options we describe here. We do not name a payment method unless it is visible in your deposit screen.
When we adjust account steps, add a game category or change how the mobile lobby loads, we update the relevant FAQ entries. If an answer here looks different from your account screen, contact support — it may mean a recent platform update.
We do not state payout times, processing speeds or earnings figures we cannot back up. Where a limit or timeframe applies, we direct you to the field in your account that shows the current value — because that is the only accurate source.
A common FAQ question is how the main game categories differ from each other. Here is a plain comparison to help you decide where to start in the lobby.
Slot games from studios like PG Soft, JDB and Habanero run on individual spin rounds. Each round is independent — what happened on the last spin has no effect on the next. RTP figures are shown only where the studio exposes them inside the game panel.
Live tables stream a real dealer running the game — Baccarat, Roulette, and others. You place your wager before each round closes, then watch the result in real time. These sessions run continuously, so you can join or leave between rounds.
Crash Skyline and similar titles show a multiplier that rises from the start of each round. You decide when to collect before the round ends. The round length varies each time, and the outcome is determined at the start of the round, not by when others cash out.
The sportsbook covers cricket, football and other markets. Cricket — including BPL and international matches — is the category we see most activity on. You select a market, confirm your stake from the bet slip, and the result posts to your account after the event settles.
Beyond the FAQ pairs below, these are the lobby details that come up most in account conversations — practical orientation points for the sections you will actually use.
The slot lobby has a studio filter row at the top. Use it to narrow titles by provider — CQ9, Spadegaming, PlayStar and others are listed there. This is faster than scrolling the full catalogue when you already know which studio you want.
Live casino tables are grouped by game type — Baccarat, Roulette, and others — in the Live section of the menu. Each table card shows the current bet range before you enter, so you can match a table to your session before joining.
Your wallet panel is accessible from the account icon at the top of the page. Deposit history, pending amounts and your current balance are all listed there. Transaction records stay in the history tab so you can cross-check any deposit or withdrawal.
The lobby loads in your mobile browser without a separate download. The menu collapses to a bottom navigation bar on smaller screens, keeping the main game categories and your account icon reachable without scrolling back to the top.
These are the questions we receive most often. Each answer describes the specific step or screen in your account where you handle it.
Open the wallet panel from your account icon and select the Deposit tab. Choose Nagad or Upay from the payment options shown there. The screen displays the account number and amount fields — follow the instructions on that screen exactly, then confirm from your Nagad or Upay app. Your balance updates once the transaction is verified.
A pending status means the transaction has been submitted but not yet matched to your account. Check the transaction reference in your Nagad or Upay app history and compare it with the reference shown in your deposit tab. If the status has not updated after a reasonable wait, contact support via live chat with that reference number ready.
Go to the wallet panel, select Withdrawal, and enter the amount and your wallet details. The withdrawal tab shows the minimum and maximum amounts allowed for your account tier. Submit the request, then check the status column in your transaction history — it updates as the withdrawal moves through processing.
Yes. The lobby runs in your mobile browser — open 7000bdtcom in Chrome or any standard mobile browser and log in as normal. No app download is needed. The layout adjusts for smaller screens, with the main navigation bar at the bottom and the account icon in the top corner.
Live Baccarat streams a real dealer from a studio feed, and rounds run on a fixed schedule — you join between rounds. Standard Baccarat in the table games section uses a digital interface and lets you start a round whenever you are ready. Both use the same rules; the difference is pace and format.
Open the slot and look for the provider name in the game header or the information panel, usually accessible via the info icon inside the game screen. RTP details appear there only when the studio has chosen to display them — we do not publish figures the provider has not made available inside the game itself.
Go to Account Settings from the menu. Fields like your registered mobile number or display name show an edit option beside them. Some fields — particularly those tied to wallet verification — may require you to contact support to update, as described in the instructions shown next to those fields.